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Terms and Conditions

Pricing


The Price for the Products shall be the Price quoted on the webite at the time of making your order, along with the applicable Delivery Charges. By creating an order via our easy payments methods, you agree to pay us for the purchase of the Products by authorising us to charge your Credit Card account for the full Price of the Products and applicable Delivery Charges, on the date on which we dispatch the Products to you. All Prices are payable in Australian dollars ($AUD).

Delivery Charges have been standardised for all orders within Australia. For online orders, the price for delivery will be displayed prior to confirming your order. Where necessary we may confirm you order prior to delivery. 

Online Security / SSL


Tall by Design recognise that security is one of the major concerns for shoppers during an online transaction. This is why we use robust and secure methods to ensure our customers experience is both safe and secure. Tall by Design uses a full e-commerce system and manual credit card processing when ordering from our website. All purchasing processes on the Tall by Design website are transacted over SSL, the industry standard Secure Sockets Layer.  In reality, an online purchase is probably more secure than a card transaction conducted in a shop, over the telephone or by fax - because Tall by Design ensure that your online purchase details are encrypted using complex logarithm methods.

The Tall by Design website uses a state of the art Comodo 128/256bit Digital Secure Server Certificate to keep your transaction details safe. You will also see our Comodo Trust Logo, which, when hovered over authenticates both our Digital Server Certificate and registered contact details.

When browsing our online shop you will note the padlock icon in the lower right hand corner of the browser bar at the bottom of the page, indicating the transaction is secure.

Occasionally, your browser might display a security alert to notify you that you are entering or leaving a secure connection. These alerts serve to tell you when Tall by Design is taking precautions to keep the information you supply secure while it travels from your computer to the Tall by Design server. This is normal, and you can choose to continue in both cases.

We use state of the art security tools and management techniques to ensure that your information and details are protected against online fraud.

Title and Risk


Tall by Design retains ownership of and title in the Products we supply to you until we have received the full Price for the Products and the applicable Delivery Charges.

Returns Policy


We hope you enjoy the new clothes but if for any reason you need to return any Tall by Design product we offer a credit or refund on the purchase price on the following conditions:
  • You return your garments within 28 days of the purchase date with your receipt/invoice.
  • The garments must be returned in their original condition (please take care when trying garments on).
  • Please enclose a note explaining why you are returning and what you would like to do, exchange, credit, or refund.
  • Please note that courier fees will not be refunded, and returns to Tall by Design are at the customers expense and care.
  • Re-shipping costs will apply to international orders.
It is recommended for your own protection that you return garments by courier. Tall by Design cannot accept liability for any lost or damaged goods in transit, or goods that don’t reach us.

Please return garments by courier to:

Tall by Design
3 Mons Ave
My Roskill
Auckland 1041
NEW ZEALAND
+ 64 2108131361

International Orders


Tall by Design accept's international orders. We pack and post worldwide and ship our products to most international countries using International Air freight. Delivery times are typically within 7 business days. However, in some circumstances, we regret that we are unable to deliver products to all countries, due to international restrictions, or trade sanctions that may be in place.

 All freight charges include Insurance. Payments can only be made by Credit Card (Visa and Mastercard).

International postage/courier charges are priced according to number of items ordered and the delivery destination.
Where necessary we will confirm the order with you by phone or email:
You can also phone us on+ 64 2108131361 to make an order.
Please note that returns are accepted on international orders.
All shipping fees will not be refunded, and returns to Tall by Design are at the customers expense and care.
Re-shipping fees will apply to deliver your order.

Import Duties and Taxes


The buyer is liable for payment of any country import tax/duty at the time of entry into the country of destination. Tall by Design makes every effort to reduce the chance of duties and sales taxes being charged by Customs agencies. We do not, however, accept any responsibility for any taxes or duties that may be charged on international orders.

To find out more information about Import taxes duties and taxes please contact your local customs office.

Applicable Law


The products sold here on the Tall by Design website, are sold under normal trading practices governed by New Zealand Statutory Law. We have management proceedures in place, particularly under our Refunds and Return's policy to ensure you are happy with your purchases. The Consumer Guarantees Act (1993) is applicable for all New Zealand based sales to consumers (not businesses) from the Tall by Design website.